We provide business IT support so your organisation keeps running smoothly and your people can keep doing their best for your customers. Our services are perfect for mid-sized New Zealand businesses, wanting flexible support arrangements and technology support.
From supporting general enquiries right through to more complex problems, our personable and responsive team will keep your operations ticking over with pro-active support for your systems and services.
Most of our support is done remotely, but we also offer on-site IT support if you need it. We’re available during business hours, Monday to Friday, with the option for out-of-hours support if you need it.
If we notice any issues, we’ll work to quickly remedy the situation. We’ll keep you informed and help reduce the impact of downtime on your business.
Here’s a breakdown of the types of areas and activities our managed IT services can provide:
End-user support - Help for your people when tech things just aren’t doing what they’re told.
Device and application management - procuring hardware, set-up, doing the maintenance and troubleshooting when needed.
SaaS tooling - licencing and management for productivity tools like Microsoft 365 and Google Workspace, supporting other tool sets like video conferencing, telephony, and intranets.
Infrastructure - management, monitoring and problem solving your cloud platforms and networks as well as managing policies and access controls.
Security - backups, antivirus, identity management and remote access configuration to help secure your systems and keep the gremlins away.
reasons to consider
Nobody likes supplier lock-in, and that’s why we offer flexible arrangements that suit your organisation’s needs and budget. We have a range of pricing options, from ad hoc services to basic, standard and premium arrangements.
Each month you get a status report with key details of the IT support queries logged and resolved. This includes the service ratings your team has given as we assist, so you have transparency in the service we’re providing.
Not only do we regularly monitor our support for quality, but we also ask our customers how we’re doing. Our customer Net Promoter Score was 82, something we’re proud to shout about!
other support & services
We offer a range of strategy, cloud, modern workplace, software development, digital experience, and managed support services. Here are some other IT support and services you might be interested in:
Managed cloud services - We have a wonderful team of friendly experts on hand to support and simplify your operations with flexible support arrangements to suit what your organisation wants help with.
Cloud Protect - If you want cloud workload protection licensing with or without a managed cloud security monitoring service, then our Cloud Protect service is for you. Offering CrowdStike Licencing only, lite, or hands-on cloud security monitoring services as you need.
Modern workplace best-practice review - whether you’re team Microsoft or Google Workspace, or both, we can take a look at how your productivity apps are configured, the licence utilisation and billing use, access and policies and make sure everything is set up to the best practices.
who we help support
it starts with a chat
We’d just love to hear about your business IT needs and provide you with tailored support options to help your operations run like clockwork. When you’re ready, send us a message or give us a bell.