Success Story

TRT’s Website Back on Track

When Tidd Ross Todd’s (TRT) website began to fail, they needed a new partner to get their crucial sales tool updated, integrated, and reliable. Dynamo6 stepped in to migrate, upgrade, and support their website, ensuring their all-important connection to Salesforce was back on track.

Services

  • Application Development

Deliverables

  • Custom Systems & Integration
  • Application Hosting & Management

Tidd Ross Todd (TRT) is a specialist transport and engineering company with a global customer base. Their website is a crucial tool for attracting new clients, but it was struggling with an outdated CMS and, most critically, unreliable system integrations.

Custom-built modules designed to connect their website enquiry forms to Salesforce were failing intermittently, resulting in lost messages and potential business leads—a major risk, especially during a global pandemic. Their previous provider was struggling to resource the fixes in a timely manner, so TRT needed a new, trusted partner to get their website stable and secure.

Our approach

  • 01

    Migration & Upgrade

    The first step was to get TRT onto a stable foundation. We migrated their website to our Advanced Host shared hosting instance on Google Cloud Platform and upgraded their platform to the most recent version of SilverStripe CMS. This provided a secure and reliable base to begin tackling the more complex integration issues.

  • 02

    Remediation of Custom Integrations

    With the foundation stable, we dove under the hood to fix the faulty custom modules connecting the website to Salesforce. We conducted extensive remediation work, making code updates and tweaks to ensure the connection was reliable. Our team then thoroughly tested the enquiry forms to ensure that all-important sales leads were getting through to the correct departments and being logged correctly in Salesforce.

  • 03

    Ongoing Managed Support & Partnership

    To keep things running smoothly, the project transitioned into an ongoing Managed Support partnership. This provides TRT with proactive maintenance, essential patching, and security updates for their website and hosting. It also gives them access to a dedicated team for ongoing development fixes and feature enhancements, ensuring the website can evolve with their business needs. As part of this arrangement, we have since used support time to assist with brand refreshes and add new mailing list sign-up forms.

The results

TRT’s goals were to ensure a stable and reliable website to support their marketing and sales operations. By partnering with Dynamo6, they have achieved this and more.

  • Reliable Lead Capture: The critical integration between their website and Salesforce is now stable, ensuring no new business leads are lost.

  • An Updated & Secure Platform: The website is now on the latest version of its CMS and is hosted in a secure, reliable environment.

  • A Trusted Partner: Through the Managed Support arrangement, TRT has access to development resources for ongoing maintenance, brand updates, and new features as they need them.

  • A Solid Foundation for Growth: With a stable and well-supported platform, TRT can now confidently move forward with plans to further develop their systems and enhance their marketing and sales operations.

Success Stories

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