Our support team is based in Hamilton, New Zealand, so all times are shown in New Zealand local time.
Business Hours: Mon-Fri 8am to 5pm. (Excludes public holidays)
Extended Hours: Mon-Fri 7am to 9pm, phone only. (Excludes public holidays).
Please call us with any urgent requests. If we're unavailable, please leave a voicemail, and the support team will be notified.
We're committed to delivering you with exceptional service. We take note each time you leave us feedback and our time to respond and resolve. Here are our latest performance and feedback metrics:
Sources: Managed Support feedback survey, 01 November 2023 to 05 November 2024; Total of 'Very good' and 'Good' responses | NPS results collected March to May 2024 | Achieved response time target results from Nov 2022 to Oct 23.
We're here to support your day-to-day and strategic IT operations, enabling you to achieve your technology goals. Our Managed Services offer proactive monitoring and maintenance, backup and recovery, and service delivery. Our Managed Support provides quick and responsive assistance and troubleshooting across your IT environment, covering everything from devices and systems to supported applications.
