Scheduled monitoring and maintenance services
Our services provide oversight of your entire IT landscape, keeping a watchful eye on your cloud infrastructure, including platforms, servers, networks, devices, and applications. We detect and address potential issues before they impact your business, ensuring stability, security, and optimal performance. This includes consistent and proactive maintenance tasks performed on an agreed schedule to keep your systems running optimally. We focus on prevention, ensuring your systems are secure, up-to-date, and performing at their best.
Comprehensive oversight of your IT landscape
Our services provide a watchful eye over your entire IT landscape. We go beyond simple alerting to provide continuous, proactive maintenance tasks performed on an agreed schedule. This ensures your systems are always secure, up-to-date, and performing at their best.
We provide scheduled maintenance and proactive monitoring for:
Cloud Infrastructure: Regular health checks, performance tuning, and security configuration management for your AWS and Google Cloud environments.
Servers and Networks: Scheduled patching, performance analysis, and maintenance for your physical and virtual servers, as well as your core network infrastructure.
SaaS Platform Management: Ongoing management of your critical SaaS platforms, including identity, security, and productivity solutions, to ensure they are configured correctly and functioning optimally.
Data protection and vulnerability management
Data loss can be catastrophic. Our service provides robust protection for your critical information through reliable backup management and proven recovery testing, ensuring business continuity in the face of an unforeseen event. At the same time, we proactively identify and address weaknesses before they can be exploited. Using tools like Microsoft Defender and CrowdStrike, our proactive vulnerability management helps you maintain a strong security posture and minimise risk.
Structured change management and governance
In a managed environment, every change matters. We provide a structured and transparent process for managing all changes to your platforms. Our Change Control process, aligned with ITIL best practices, ensures that every update, patch, or configuration change is planned, documented, and approved, minimising risk and ensuring the stability of your operations.
Financial clarity and strategic insight
We believe transparency is key to a successful partnership. Our service provides complete financial clarity and strategic insight, ensuring you get the most from your technology investments. Through comprehensive Platform Billing Reviews for services like AWS, Microsoft 365, and Google Cloud, we help you identify cost optimisation opportunities and support efficient budget management. This is complemented by regular, detailed Service Reporting that covers all maintenance activities and support usage, giving you a clear and holistic view of where your investment is going and the value it delivers.