Delivering world-class technology that helps organisations work smarter is something we’re passionate about. That’s why we’re excited to bring the power of the cloud to telephony, providing scalable, work-from-anywhere solutions through our partnership with Dialpad, a leader and innovator in AI-powered cloud communications.
A Smarter Way to Communicate
In today's flexible work environment, businesses need communication tools that are as agile as their teams. Traditional, on-premise phone systems are often inflexible, costly to maintain, and lack the intelligence to provide real business insights.
Dialpad addresses these challenges head-on. As a fully cloud-based platform, it enables your team to take and make calls from anywhere, on any device—be it a browser or a mobile phone. But its power goes far beyond simple calls. Key benefits include:
Deep Integrations: Dialpad seamlessly integrates with Microsoft 365 and Google Workspace, syncing calls with your calendars, contacts, and documents. It can also connect to leading CRM and service desk platforms like JIRA.
AI-Powered Insights: Dialpad's proprietary Voice Intelligence (Vi™) provides real-time call transcriptions, sentiment analysis, and automated note-taking. This technology turns conversations into data, providing invaluable insights for training, customer service improvement, and sales coaching.
Enterprise-Grade Security: All calls are encrypted, offering a level of security that traditional phone networks cannot match. Options for Single Sign-On (SSO) reduce login friction for users while maintaining robust security.
Scalability: New users, phone numbers, and even entire call centres with IVR and smart routing can be spun up quickly and managed through a simple, self-service interface.
We believe so strongly in the Dialpad solution that we use it ourselves for our own business communications.
Our Approach: From Design to Managed Support
Partnering with Dynamo6 means you get more than just a new phone system; you get a comprehensive, managed solution designed to meet your specific business goals. Our process is built on years of experience and is structured to ensure a seamless transition and long-term success.
Our project-based offering includes:
Requirements, Design, and Implementation: We begin with a discovery workshop to understand your current setup, desired call flows, and integration needs. From there, our senior engineers design a solution architecture, document the configuration, and handle the entire implementation—from number porting and cutover communications to end-user training.
Ongoing Managed Support: Beyond the initial deployment, our Managed Services team acts as your dedicated partner. We provide proactive monitoring and strategic guidance to ensure your telephony platform delivers continuous value. We take ownership of your system's health, handling the management and optimisation so you can focus on your business while we maximise the performance of your technology investment.
A Growing Presence in New Zealand
Our partnership coincided with Dialpad's significant investment and expansion into the Australia and New Zealand market. As covered by publications like IT Brief and Reseller News, and announced by Dialpad, this commitment ensures that New Zealand businesses have access to enterprise-level solutions and local support.
